Guarantee & Shipping
Live-arrival guarantee
Oddballfish.com guarantees live arrival at your door on every shipment. If weather conditions are unsafe for the fish we will hold your order and give you the choice of waiting or cancelling for a refund. Follow our tank preparation and receiving instructions to ensure proper acclimation.
We generally ship an even mix of males and females but cannot guarantee particular ratios — though we do our best to honor special requests.
Claims
Because we raise every fish ourselves and pack carefully, losses are rare. In the rare case of a dead-on-arrival, email us immediately — within 24 hours — with a photo, the species and quantity lost, and the condition of the remaining fish and box. We will refund the value of the fish lost or add replacements to a future order at no cost. Shipping costs cannot be refunded.
How we ship
- Orders are double-bagged with pure oxygen in 1.4″-thick styrofoam boxes — twice the industry standard.
- We ship exclusively FedEx 2-Day or Ground, the only carrier with climate-controlled vehicles and facilities.
- Orders ship on Wednesdays; if an item turns out to be out of stock you can change or cancel before anything ships.