OUR GUARANTEE

GUARANTEE
OddballFish.com guarantees live arrival at your door on all shipments. As you will note when placing an order, we will not ship your fish if certain weather parameters are exceeded. In certain situations you will have the option of overriding the hold ship decision, however, we will not be able to guarantee their live arrival. It is very important that you follow our tank preparation and receiving instructions to ensure proper acclimation of your animals. We do not guarantee any particular percentage of males or females. Although we generally try to ship even quantities of males and females, this is not guaranteed. Special requests for certain combinations of males and females are not guaranteed however we will do our best to fill special requests to the extent possible.

CLAIMS
In the case of a Dead on Arrival (DOA), please submit a Feedback Form (button on the top of each page) describing the loss within 24 hours. DOA claims are not guaranteed after 24 hours. Include species and quantity dead, condition of remaining fish, condition of water, box, etc (i.e. water temp, PH, ammonia). Include why you think they died and any other helpful feedback.

If you are capable please send a digital photo of all the DOA's by email to Tom@Oddballfish.com along with the inormation requested on the Feedback form. If unable to do this, then put the dead fish in a ziplock bag with about 1/4 cup of salt. Seal the plastic bag securely. Package them in a small box or envelope and mail them to:

Valley Fisheries
Claim Returns
P.O. Box 585
Balm, Florida 33503

We will refund the dollar amount of the actual fish lost or if you plan to place a future order we can add the replacements to that order at no additional cost. We cannot refund shipping costs.

OUT-OF-STOCK
Generally, if an item is listed on the web site, it is in stock. However, it is possible to receive more orders than we have stock before an item can be removed from the web site. In this case you will be notified of the shortage and proposed delivery date and allowed to change or cancel your order.